FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
We can assure the customer that the product seen in your picture is unchanged or can receive the exact product.
Where can I view my purchase receipt?
You will receive the purchase receipt in your mail. You will also get your receipt and total history through the dashboard of the account created at Rosen Mart at the time of purchase.
How do I return an item and get refund?
- In the case of online orders, after receiving the delivery of the product, if there is a manufacturing defect in the product, it must be reported to our hotline within 24 hours.
- Defective products are exchangeable from our shop. In this case, our experts will observe the defect in the product and take steps to change it.
- Any kind of software/software license is not returnable or refundable after purchase.
- Refunds may take 3 to 10 working days after product returns or acceptable reasons, and longer for online payments.
- In case of courier, the buyer must not accept the product from the courier if the product is broken or the packet is torn. If the product is damaged in courier, the buyer will accept it at his own responsibility and no complaint will be accepted later in this regard.
- If the esteemed customer has received any kind of cashback at the time of payment, then the amount equal to the cashback will be deducted while making the refund.
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